State manager (brisbane)

About the Office of the Director of Public Prosecutions

The Office of the Director of Public Prosecutions (ODPP) represents the State of Queensland in criminal cases. The ODPP's significant responsibility is to prosecute criminal matters in the High Court of Australia, Court of Appeal (Qld), Supreme Court, Mental Health Court, District Court, the Children's Court of Queensland and the Magistrates Court (in limited locations and matters).

About your opportunity

A temporary AO7 State Manager role is available on a flexible full‐time basis, until 30 June 2025 with a possibility of extension.

Key responsibilities

• Oversee service delivery in accordance with the Charter of Victims' Rights, setting service delivery standards and ensuring consistent high‐quality services are delivered to victims of crime, including complaints referral and assessment processes.
• Develop and maintain policies and procedures associated with the provision of accurate and timely information and monitor implementation by chamber‐based staff.
• Develop metrics and targets for the victim liaison service, and use the data to identify and address issues, to drive performance improvement.
• Lead a team of Victim Liaison Coordinators in the delivery of victim liaison services, and provide advice, guidance and training to coordinators and Victim Liaison Officers.
• Recruit and train sufficient staff to ensure continuity of service provisions, in consultation with the ODPP HR Unit.
• Establish the Victim Liaison Call Centre Pilot, including providing policy, procedures and processes for call‐centre liaison officers, working across two shifts each business day.
• Initiate contact with victims of violent crimes and assist them through the legal process.
• Oversee the quality, content and timelines of correspondence with victims, police officers, legal practitioners and court staff.
• Demonstrate robust organisational skills, including experience in establishing new teams and/or implementing organisational changes.
• Understand the interaction between victims of personal violence and the Criminal Justice System, including knowledge of applicable legislation.
• Possess well‐developed interpersonal and written skills, with the ability to liaise and consult effectively with staff and stakeholders.
• Have strong analytical and written communication skills and experience in developing reports and statistical findings to drive change and advocate for practice improvement.
• Manage conflicting priorities and meet deadlines in a high‐pressure work environment.
• Exhibit strong and effective leadership skills, including the ability to motivate, mentor and build the capability of victim liaison staff.
• Maintain professional and ethical standards, appreciate diversity and inclusion principles, and possess highly developed cultural capabilities, preferably developed in a frontline, client‐focused role.

Qualifications

This role does not require qualifications, however tertiary qualifications in social services, psychology, law and criminology will be looked upon favourably.

Additional information

Applications will remain current for 12 months. Job Ad Reference: QLD/610474/24. Closing Date: Friday, 3rd January 2025. This work is licensed under a Creative Commons Attribution 3.0 Australia License.