About the Role
We are seeking a dedicated and detail-oriented NDIS Admin/Intake Officer to support the intake process and general administrative operations of our NDIS service. The ideal candidate will have experience with NDIS systems, excellent communication skills, and a person-centred approach to supporting participants and their families.
Key Responsibilities
* Receive and process new participant referrals.
* Liaise with participants, families, support coordinators, and allied professionals to gather relevant intake documentation.
* Schedule intake assessments, meetings, and follow-ups.
* Ensure timely preparation of Service Agreements, risk assessments, and participant profiles.
* Maintain accurate and up-to-date records
* Handle emails, and general enquiries.
* Manage digital and physical filing systems securely and efficiently.
* Assist in maintaining participant documentation in line with NDIS Practice Standards.
* Support scheduling, rostering, and communication between teams.
* Generate and manage reports, invoices, and NDIS claims as required.
Essential Criteria
* Prior experience in an admin/intake or similar role within the disability or community services sector.
* Knowledge of the NDIS framework and participant pathways.
* Strong written and verbal communication skills.
* Proficiency in Microsoft Office
* High level of attention to detail and organisational skills.
* Ability to maintain confidentiality and uphold professional boundaries.
Desirable Criteria
* Experience working with culturally and linguistically diverse communities.
* Understanding of the NDIS Practice guidelines
* Certificate III or IV in Business Administration, Community Services or related field.
What We Offer
* Supportive team environment
* Ongoing training and professional development
* Opportunities to grow within a purpose-driven organisation
* Flexible work arrangements (working from home)
Job Type: Full-time
Pay: $51,237.85 – $82,869.15 per year
Work Authorisation:
* Australia (Preferred)
Work Location: In person