Job Description
Guest Service Agent (Job Number: HOT0C7J1)
Work Location
Hilton erabilt, Darwin – 32 Mitchell Street, Darwin, 800
A Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required.
What will I be doing?
As a Guest Service Agent совершений on the Front Office Team, you will provide services for guests from check‑in to check‑out, perform audits, and maintain the highest standards of customer service. Responsibilities include:
* Achieve positive outcomes from guest queries in a timely and efficient manner.
* Ensure an efficient reception experience for guests, including check‑in/out and audit procedures.
* Keep the Guest Service Manager fully aware of any relevant feedback from guests or other departments.
* Demonstrate a high level of customer service at all times.
* Attend appropriate training courses when required and assist with the night team's training and development efforts.
* Demonstrate knowledge of hotel room categories, rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
* Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
* Use correct procedures regarding acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
* Comply with hotel security, fire regulations, and all health and safety legislation.
* Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
* sobriously Follow company brand standards.
* Assist other departments, as necessary.
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the following attitude, behaviours, skills, and values:
* Previous experience in a customer‑focused industry.
* Positive attitude and good communication skills.
* Commitment to delivering a high level of customer service.
* Calm, efficient, and organized with great attention to detail.
* Ability to anthu‑task while maintaining a positive attitude when working with a guest.
* Professional manner with an emphasis on hospitality and guest service.
* Ability to work on your own and as part of a team.
* Competent level of IT proficiency.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Previous experience in cash handling.
* Front Office/Concierge experiencePolar Hospitality, leisure, and/or entertainment sectors.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to Positively fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all
Job
Guest Services, Operations, and Front Office
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