Team Leader - Kiosk Operations
About the Opportunity
We are looking for a driven team leader to oversee the daily functions of the customer service & kiosk team, working in partnership with the broader team to achieve annual goals, programs and projects of the Aquatics department.
The goal of the role is support the delivery of exceptional customer experience at Maitland Aquatics Centres by ensuring efficient and effective kiosk and reception operations and processes are in place, and supporting, training and developing kiosk staff
This is a full-time 12-month Temporary role, working 38 hours per week.
About You
Our ideal candidate will demonstrate leadership qualities, conduct themselves with honesty and integrity, with a genuine desire to deliver outcomes for our community. You will bring experience in managing people, operations, relationships, and performance, with a focus on continuous improvement.
The ideal candidate will have a Certificate III in Hospitality with contemporary experience, or an equivalent, and a food handling certificate. Experience with providing excellent customer service to a diverse range of stakeholders, managing facility membership and booking processes, proven ability to supervise staff and work productively as a member of a team while contributing to team goals.
About us
We are a dynamic and diverse organisation that is at the forefront of delivering high quality services to our community.
Maitland Aquatic Centre is located in the heart of Maitland and boasts an indoor pool, outdoor pool and splash pad. The second location is at East Maitland, and is open daily from October to April.
Our people are our biggest assets and we are proud to provide our employees with meaningful work and the ability to maintain work-life balance. Our guiding principles have a focus on keeping our promises and making things easy - essentially our goal is to be "Un-Council like!"
Questions?
If after reading the you have any questions, Contact Suellen Goyne on 02 4934 9807