* 6-month contract
* State Government Agency
* Lithgow, NSW Location
About the company
Karlka Recruiting Group has partnered with a State Government Agency to engage a Customer Service Representative. This position is located in their busy Lithgow office for an initial6-month contract, with possible extensions.
About the PositionThe Customer Service Representative will provide assistance, advice, and deliver customer support services for multifaceted enquiries and complaints to ensure outstanding customer service and effective business operations.
Duties
* Respond to customer enquiries across multiple channels, providing accurate and timely advice.
* Update and maintain records and databases in compliance with service delivery standards.
* Provide high-quality customer service aligned with Service NSW values and procedures.
* Handle complaints and escalated enquiries, ensuring timely resolution.
* Perform administrative activities, including record creation and updates, in line with privacy and legislative requirements.
* Contribute to continuous improvement initiatives to enhance efficiency and service delivery.
Requirements/Skills
* Ability to travel across NSW for disaster relief operations (up to 5 days during emergency response events).
* Ability to be on call during emergency response events.
* Strong communication and problem-solving skills.
* Ability to work in a high-volume environment with accuracy and attention to detail.
Benefits working with this Client
* Opportunity to work with a leading NSW Government agency focused on customer-centric service delivery.
* Flexible work arrangements with casual hours (35 hours per week).
* Potential for contract extensions and career development within the public sector.
Benefits working with Karlka Recruiting Group
* Weekly pay
* Ongoing support: Pre, during and post placement
* Dedicated consultant per contract
* Employee Assistance Program available
* Our agency supports Indigenous communities
How to Apply
Apply now to be considered for submission to our client by 17/11/2025
Consultant: Melody Email for questions only:
*Please apply through this portal. Any applications through email may be missed. Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.
Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.
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