Job Title: Duty Manager – Front Office
Location: Pullman & Mercure Brisbane King George Square, Brisbane, Australia
Job Description
* Assist with the management of all operational departments as required
* Manage roster, costings, and forecasting
* Professional development of Guest Service Agents & Porters to ensure strong succession planning
* Involved in setting KPIs for Front Office & guest satisfaction
* Process and assist with check‐in, check‐out of guests, ensuring all procedures are adhered to
* Assist in all areas of the hotel to eliminate potential issues, including Food & Beverage operations
* Immediately attend to guest requests, leading by example to other team members through proactive and resourceful actions
* Responsibility for the health and safety of all patrons, guests and staff members
* Oversee the whole guest experience from reservation through to departure
Qualifications
* Ability to surprise guests with natural bright and bubbly customer service style, confident in initiating conversations
* Strong time‐management skills, able to juggle numerous tasks and experience managing large crew movements
* Experience with Opera, Microsoft Word and Outlook
* Senior First Aid Certificate, QLD RSA and an open manual driver's licence
* Availability to work varied shifts from early mornings to late evenings, including weekends, overnight and public holidays as per business demands
Benefits
* Career development opportunities
* Fun and rewarding environment
* Hotel discounts worldwide
* Access to Accor team benefits, including global discounts on accommodation and food & beverage
* Supportive and collaborative work environment
* Opportunity to grow and progress your career with Australia's largest hospitality employer – Accor
* Strong focus on ensuring all employees feel welcome and valued
Commitment to Diversity & Inclusion
We are an inclusive company and aim to attract, recruit and promote diverse talent. We offer reasonable adjustments to support candidates during the recruitment process.
We welcome candidates to join our team and explore limitless possibilities in hospitality.
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