Add expected salary to your profile for insights
Reporting into CPU Sales and Distribution Manager, the Customer Service Representative will join our team on a Fixed-term basis at our Guildford Branch. This role involves being the point of contact for all customer parts ordering and collection interactions, ensuring that a consistently high level of customer service is provided at all times.
Roster: Monday - Friday with one Tuesday - Saturday every 5 weeks
What You'll Do:
* Provide outstanding customer service to internal and external stakeholders.
* Engage with customers using basic knowledge of DBSi and WMS systems.
* Assist customers in identifying their needs and requirements.
* Ensure prompt and accurate delivery of goods, receipting of credits, and processing of core and warranty returns.
* Identify and report potential leads and business opportunities.
* Maintain a professional and helpful presence within the CSC environment.
Skills & Experience:
* A minimum of two years' experience in a customer service or similar role.
* Computer literacy skills - MS Office and relevant internet-based applications.
* Ability to effectively communicate with internal and external stakeholders at all levels.
* Excellent written, verbal, and interpersonal communication skills, along with strong customer service abilities, enabling you to build and maintain successful working relationships.
* Capable of working effectively both as part of a team and independently.
* Conflict resolution skills and demonstrated experience in navigating challenging situations.
* Good problem-solving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled.
* Demonstrated high level of attention to detail, ensuring accuracy and thoroughness in all tasks.
Our Benefits include but are not limited to:
* Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP support for you and your immediate family.
* Culture & Career - Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
* Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number: 4161
How do your skills match this job?
How do your skills match this job?
Sign in and update your profile to get insights.
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships. Operating in NSW, ACT and WA, WesTrac supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture, and power industries. Our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
What can I earn as a Customer Service Representative?
#J-18808-Ljbffr