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Retail activations coordinator

Perth
Hawaiian Group
Posted: 23 April
Offer description

AtHawaiian, we're more than a leading Western Australian property company — we're a community builder with a bold vision. Our diverse portfolio spans shopping centres, office buildings, and hospitality assets, but our true impact is measured by the lives we touch and the legacy we leave.

Our Purpose

To meaningfully impact the community for generations to come.

Our Values

* Passionate – We bring energy and spirit.
* Considerate – We have meaningful relationships.
* Growth Mindset – We continuously learn, adapt & evolve
* Collaborative – We achieve more together.

Role: Retail Activations Coordinator. This role is being offered as a 12-month full‐time contract. Reporting to the General Manager, Leasing your role is to activate retail spaces that help business, creatives and the community, grow, connect and thrive, by curating fresh, innovative experiences that energise our centres and reflect local identity.

Responsibilities

* Generating and qualifying leads through inbound and outbound canvassing.
* Assessing operator suitability and managing the full lead → conversion → onboarding process.
* Preparing and issuing CML and STL agreements.
* Raising invoices (CML) and confirming payment prior to bump‐in.
* Maintaining accurate records, data entry and CRM updates (e.g., Salesforce/Yardi).
* Coordinating all pre‐start tasks including bump‐in preparation and operational readiness.
* Providing on‐ground support, relationship management and check‐ins during activations.
* Conducting exit/vacate reviews and managing feedback, re‐booking and retention opportunities.
* Partnering with Marketing, Community and Asset teams to co‐create activations that reflect local identity.
* Keeping internal stakeholders updated on centre activity and operator performance.
* Supporting revenue growth opportunities across CML and STL.

Qualification Requirements

* Certificate or Diploma in Retail, Events, Marketing or similar (preferred).
* Experience in bookings, venue coordination, or retail/centre management.
* Experience using CRM systems such as Salesforce, Yardi or similar.
* REIWA Property Management Registration (desirable but not essential).

Preferred Skills and Attributes

* Customer‐centric and passionate about delivering excellent experiences.
* A strong relationship builder who collaborates well across teams.
* Results‐driven, proactive and highly organized with strong attention to detail.
* Tech‐savvy with proficiency in Microsoft 365 (Excel, Word, PowerPoint).
* Resourceful, action‐oriented and able to manage multiple priorities.
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