Technical Lead / Manager – Knowledge Management
Location: Sydney, Australia | Type: Full time | Job ID: JR4036 | Contract: Max term until end of June 2027 | Work arrangement: Hybrid
About the role: Unique opportunity to join the Reserve Bank's Payments Operations Program, to design and develop the Knowledge Management framework, processes and systems for Australia's national payments infrastructure and other critical IT and business systems.
About the Business / Role / Team
Reserve Bank's Payments Operations Program leads the Bank's work to strengthen its operation of RITS, Australia's real‐time gross settlement system, and other critical national payments infrastructure. Payments systems move around $300 billion each day and settle all non‐cash payments in Australia. You will be part of the Knowledge Management and Training workstream, working as the knowledge management expert to drive the uplift in the Bank's knowledge‐management processes and systems.
Key Responsibilities
* Work with the Knowledge Management and Training workstream lead and Program Management to design and deliver the workstream.
* Deliver uplifted knowledge‐management framework, processes, procedures, and system for RITS and operational areas.
* Review and uplift RITS‐related knowledge artefacts.
* Update training program for staff working on RITS.
* Serve as the knowledge‐management expert, collaborating with external professional services and staff in Payments Settlements, IT and Knowledge departments.
* Engage with senior managers and executives in Payments Settlements, IT and Knowledge departments.
About You – Core Skills & Experience
* Expertise in design and implementation of knowledge‐management systems and processes for critical business and IT operations.
* Strategic thinking to align knowledge‐management activities with organisational goals and risk posture.
* Knowledge‐asset identification and mapping across systems, processes and teams.
* Content development and curation for strategic, operational and record‐keeping purposes.
* Stakeholder engagement and communication across executive, delivery and support teams.
* Governance and compliance awareness including record‐keeping, data and information governance and audit requirements.
* Collaboration and continuous improvement with PS, IT and KM departments.
Key Experience
* Proven experience in knowledge‐management within organisations operating critical IT or other infrastructure, ideally in large‐scale technology or transformation programmes.
* Background in information governance, records management or enterprise content management.
* Experience working in cross‐functional teams including IT, operations, risk and compliance.
* Demonstrated success in embedding knowledge‐management practices into BAU operations.
* Exposure to regulated environments preferred, especially where decision traceability and operational resilience are critical.
* Strong communication and writing skills with proven stakeholder‐management experience.
* Experience prioritising and working in a deadline‐oriented environment.
* Strong team player, essential for multiple collaborative teams.
* Familiarity of banking or payment systems is desirable.
Benefits & Development
Working for an organisation that makes a difference to the people of Australia, we offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your growth and success drive the RBA forward as an organisation.
The RBA contributes to the Australian economy through national economic policy objectives and associated activities in financial markets and banking. We issue Australia's banknotes and operate critical payments system infrastructure. Our culture values openness, dynamism, transparency, integrity, excellence and respect.
We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all candidates.
Application Close
February 04, 2026
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