About the Company
Our client is an NFP organisation.
Duties
Within this role, you will be responsible for:
* Acting as the first point of contact for maintenance requests via phone and shared inbox
* Logging and allocating jobs to contractors while keeping stakeholders updated
* Prioritising and tracking work orders and following up to ensure timely completion
* Liaising with contractors and site staff to schedule works and resolve issues
* Maintaining accurate records and job notes in maintenance systems
* Processing invoices and supporting general facilities administration
* Updating contractor details and compliance documentation
* Assisting with any ad-hoc administrative duties to assist the team
Skills & Experience
* 2+ years' experience in a Customer Service / Account Manager / Call Centre role
* Proven ability to prioritise and manage multiple requests at once
* An understanding of property maintenance and experience coordinating trades
* Confident communicator with the ability to manage stakeholders professionally and calmly
* Highly organised, proactive, and solutions-focused, with strong administrative skills
* Comfortable using multiple CRM systems
* Able to work independently as well as collaboratively within a team environment
* Experience in not-for-profit/community environments desirable
* Current Working with Children Check and NDIS Worker Screening
Culture & Benefits
* Immediate start available for the right candidate.
* Work-from-home flexibility for a better work-life balance.
* Collaborative and supportive team environment.
* Strong organisational values in the NFP sector.
* Salary packaging options & annual leave loading to maximise your take-home pay.
* Onsite parking for ease and convenience.
Apply Today
Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services:
Job Reference No: BS
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