About the Role: NDRA (National Debt Recovery Agency), is seeking a motivated and enthusiastic Claims & Recoveries Officer to join our growing team. In this role, you will manage a portfolio of debt recovery matters on behalf of external clients, including rental companies and smash/collision repairers. You’ll oversee the full recovery lifecycle - from claim initiation through to resolution -negotiating outcomes, maintaining strong client relationships, and ensuring compliance with regulatory requirements. This is an excellent opportunity for someone looking to build or grow their career in an office-based, client-service role within a supportive and high-performing environment. Key Duties & Responsibilities: Managing a portfolio of matters from initiation through to resolution. Liaising with external clients, including rental companies and smash/collision repairers, to obtain documentation, provide updates, and manage expectations. Managing inbound and outbound calls with insurers, customers, and third parties to gather information and progress matters. Negotiating settlements with insurers and third parties to achieve commercially sound outcomes. Overseeing and reconciling a ledger of repair, assessing, towing, and credit hire rental invoices. Collaborating and communicating effectively with internal departments to ensure smooth progression. About You: Previous experience in customer service or sales (desirable but not essential). Experience in debt recovery, claims management, insurance, or a related field (highly regarded but not essential). Confident communicator with strong phone-based negotiation skills. Tech-savvy with solid administrative and computer skills. High attention to detail and strong organisational ability. Professional, resilient, and empathetic approach. Able to work independently while contributing to a collaborative team environment. Career Growth & Development: As part of a rapidly expanding division, you’ll receive: Ongoing training and structured support Exposure to complex recovery and litigation processes Clear performance pathways aligned to progression opportunities The opportunity to contribute to process improvements and operational strategy Perks & Benefits: Career Development - Ongoing training and progression opportunities Collaborative Culture - Supportive, high-performing team environment Convenient Location - Mascot office close to public transport Team Celebrations - Monthly lunches and milestone events Employee Wellbeing Program - 24/7 access to confidential wellbeing support Exclusive Discounts - Access to benefits via SWAG/Employment Hero and Flare About NDRA: NDRA (National Debt Recovery Agency) is a trusted Australian specialist in debt recovery and third-party repair recoveries. We work with customers, rental companies, smash repairers, and insurers to recover funds owed for vehicle repairs, hire claims, and related services following an accident, helping clients get the results they need efficiently and transparently. By recovering matters professionally and proactively, NDRA supports businesses in navigating complex recovery matters with confidence and clarity. We offer a team-first culture with genuine opportunity for growth, living by our company values in everything we do; Love what we do - We are passionate about delivering for our customers, team, and partners every time Better than yesterday - We grow each day, learning from our experiences Win with trust - Lead the market by being trusted, reliable and helpful Collaborative core - Working smarter together Valuing people - We respect our people, encourage their development, and reward their performance Apply Now: If you’re looking to build your career in debt recovery and claims within a growing, people-focused organisation, click APPLY and our Talent Team will be in touch .