BIKE MECHANIC/ATTENDANT - About the role – This role is essential in delivering exceptional customer experience by helping clients select, operate and maintain high quality electric mountain bikes. It focuses on ensuring each rider enjoys a seamless and memorable journey by providing expert guidance and briefings, performing routine maintenance and delivering outstanding service. With a passion for E-bikes and customer satisfaction, this position contributes to a welcoming and engaging environment while ensuring all bikes are safe, well maintained and perfectly suited to each customer’s needs. Your Benefits – Save money with subsidized furnished staff accommodation Staff perks - discounts on restaurants and activities! Fantastic work culture and supportive community Walk to work - forget city traffic Enjoy living and working on the doorstep of the Great Barrier Reef! Responsibilities – Provide guidance on the trail network and complete inductions. Conduct E-bike rental bookings and customer reservations. Conduct briefings on equipment usage and bike usage area Perform routine maintenance, safety checks and repairs on E-bikes. Ensure bikes are in optimal condition before and after each rental. Assist customers with store purchases of merchandise and technical products. Conduct and record daily inspections and cleaning of bikes. Perform trail maintenance to ensure safe and enjoyable riding conditions. Facilitate off-road recovery of guests and equipment from trails. Educate customers on bike operation, safety protocols and recommended routes. Handle bookings, payments, cash up and customer inquiries efficiently. Maintain a clean, organised and professional workshop and rental environment. Qualifications – Minimum of 12 months’ experience in a bike workshop (Essential) (E-bike-specific training can be provided; prior exposure is advantageous). Passionate and knowledgeable about mountain biking, with at least three years of riding experience (Essential) Open / unrestricted driver's license (Essential) Eligible and willing to obtain QLD Restricted Driver Authority (Desirable) Sales experience or strong product knowledge relevant to the role (Desirable) Experience in the tourism industry (Desirable) Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers Hamilton Island is much more than a great place to work – it’s an amazing career opportunity. Like us on Facebook: https://www.facebook.com/HIERecruitment Follow us on Linkedin: www.linkedin.com/company/hamilton-island