My Client is a leading investment firm with a growing presence in the Australia market. Theyare currently seeking a highly motivated and energetic End User Onsite Infrastructure Engineer to join the team. The ideal candidate will be responsible for ensuring the smooth operation and optimisation of our onsite infrastructure, providing technical support to all end users.
Job Description
Provide on-site technical support to team members with a friendly and personable demeanor
Assist with mobile device support, including setup, configuration, and troubleshooting, while effectively communicating technical solutions in a clear and understandable manner
Offer desktop support for hardware and software issues, ensuring smooth operation of workstations, and interacting professionally with business stakeholders
Facilitate video conferences, including setup, troubleshooting, and providing technical assistance to participants, all while maintaining a calm and approachable demeanor
Conduct basic hardware and software troubleshooting to resolve issues promptly
Collaborate with global IT team members to elevate complex technical problems and find solutions, contributing positively to team dynamics
Provide exceptional customer service and communication to ensure a positive user experience, while building rapport with colleagues and stakeholders alike
Qualifications
Strong technical aptitude and a passion for problem-solving, combined with excellent interpersonal skills
Experience with mobile device support, desktop support, and video conferencing systems, along with the ability to effectively communicate technical concepts to non-technical stakeholders
Basic knowledge of hardware and software troubleshooting techniques, coupled with the ability to adapt communication style to suit different audiences
Excellent communication skills and a customer-focused approach, with the ability to remain calm and professional under pressure
Maturity and professionalism in all interactions, with the ability to navigate business environments and interact confidently with stakeholders
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