Join to apply for the Client Care Representative role at Neurosensory
We are looking for a talented, enthusiastic, and dedicated Client Care Representative to join our clinic located in Benowa.
This is a permanent, full-time role working Monday to Friday (no weekends)
Who are we?
Neurosensory is a complete hearing health care company, with 25 clinics across Queensland, New South Wales, Victoria, and Tasmania. We offer advanced diagnostic services and tailored hearing solutions. Our mission is to enrich people's lives by improving their interaction with the world around them.
We are part of Sonova, a leading manufacturer of innovative hearing care solutions present in over 100 countries. Our passionate employees contribute to creating a life without limitations through the sense of hearing. Join us and be part of our team
What will you be doing?
* Managing the appointment schedule for audiologists, including setting and rescheduling appointments
* Greeting clients and updating client records
* Assisting with client and doctor inquiries
* Answering phone calls and emails
* Providing basic troubleshooting and servicing for hearing devices
* Accurate billing of appointments
* Performing other general office duties
What do you need to be successful in this role?
* A passion for delivering excellent client service
* Strong verbal and written communication skills and patience
* Experience working within a team environment
* Judgment and advanced administrative skills
* Excellent problem-solving skills
* Willingness to travel to cover sick and annual leave at other Gold Coast clinics
Why work with us?
* Competitive salary and benefits
* Salary packaging options
* Paid parental leave
* Employee discounts on Sonova products
* Ongoing training and support
* Access to discounts from over 500 retailers
* Wellbeing programs and Employee Assistance Program (EAP)
* Access to LinkedIn Learning
* A values-driven, people-centered culture
* Supportive team environment at the forefront of hearing industry innovation
* A role with purpose and meaningful impact
Equal Opportunity Statement
Sonova is an equal opportunity employer. We promote diversity and inclusion, ensuring equal treatment regardless of ethnicity, religion, sexual orientation, gender, age, disability, or other protected statuses.
Interested?
If you believe this opportunity is right for you, we would love to hear from you
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