Customer service representative – join the team at winthrop australia

As a Customer Service Representative, you will play a key role in delivering a seamless client experience across the full sales journey - from initial enquiry through to post-sales support.

Working as part of a collaborative and high-performing sales team, you'll provide responsive, solutions-focused support that ensures our clients feel informed, supported, and confident in their partnership with Winthrop Australia.

• Deliver exceptional customer service across phone, email, and other communication channels
• Assist clients with product, pricing, and general enquiries
• Prepare accurate quotes and process sales orders
• Proactively follow up on outstanding quotations to support conversion
• Build and maintain strong, professional client relationships
• Work closely with Business Development Managers to meet client needs
• Collaborate with internal teams (including logistics and finance) to ensure seamless service delivery
• Accurately enter and manage sales orders within our ERP system
• Support provisioning, billing enquiries, and general sales administration
• Stay up to date with current technology trends and product offerings

• Strong verbal and written communication skills
• Excellent time management and ability to multitask in a fast-paced environment
• A proactive, customer-first mindset
• Strong problem-solving skills and ability to work under pressure
• Previous experience in ICT, sales support, or a similar customer service role
• Product knowledge of end user compute products (Microsoft Surface, HP & Apple)
• Ability to work both independently and as part of a team
• Familiarity with Microsoft 365 and CRM systems
• 2+ years' experience in a technology or customer-facing environment (preferred)

• A supportive, high-energy team environment.
• Ongoing training, development, and hands-on learning
• Opportunities to attend industry events and trade shows.
• Opportunities for career growth within a growing organisation

If you thrive in a fast-paced environment, enjoy helping clients, and have a genuine interest in technology — we'd love to hear from you.