About the role
The Minimally Invasive Surgery Centre (MISC), home to Maguire Upper Limb, Gold Coast Carpal Tunnel Clinic and Sports and Orthopaedic Specialists, is seeking an experienced Medical Secretary / Practice Manager to join our team in Southport, Queensland. This full‐time role is integral to the smooth running of our private medical practice, supporting our team of highly skilled nurses, admin staff, doctors and Orthopaedic Surgeon/Sports Medicine Practitioner, Dr Michael Maguire. As the Medical Secretary/Practice Manager, you will be responsible for overseeing all administrative and operational aspects of the practice to ensure efficient and patient‐focused service delivery in a supportive and empathetic work environment.
What you'll be doing
* Oversee the day‐to‐day operations of the practice, ensuring compliance with relevant medical and regulatory requirements.
* Supervise junior admin staff and organise their workflow.
* Coordinate and manage all administrative tasks, including medical billing, patient bookings, correspondence, and records management.
* Liaise with patients, healthcare providers, and insurance companies to facilitate seamless patient care.
* Implement and maintain effective systems and processes to enhance practice efficiency.
* Contribute to the development and implementation of practice policies and procedures.
* Assist with planning and coordinating special events, such as patient education seminars.
What we're looking for
* Minimum of 3‐5 years' experience in a similar medical secretary or practice management role.
* Strong administrative and organisational skills, with the ability to multitask and prioritise effectively.
* Excellent communication and interpersonal skills, with the ability to liaise with a diverse range of stakeholders.
* Proficient in the use of medical software and computer applications.
* Proficient in medical practice management software (e.g., Genie, Gentu, Clinic to Cloud, or Zedmed) and Microsoft Office applications.
* Training will be provided on all medical practice management software systems.
* Thorough understanding of medical terminology, billing processes, and regulatory requirements.
* Experience with medical billing processes including Medicare, private health insurance claims, and DVA billing.
* Demonstrated problem‐solving and decision‐making abilities.
* Commitment to delivering exceptional patient‐centred care.
* A background in nursing would help obtain the role.
* Australian citizenship, permanent residency, or valid work visa with unrestricted work rights.
* Experience in orthopaedic, surgical, or specialist medical practice preferred but not essential.
What we offer
* Competitive salary.
* Flexible work arrangements to support work‐life balance.
* Discounted medical services for employees and their families.
* Access to a range of health and wellness initiatives.
* Training in all processes and computer programs used in the running of the business.
* Empathetic and supportive work environment.
About us
Maguire Upper Limb and MISC is a leading provider of orthopaedic care in Southport, Queensland. Our team of highly skilled nurses, administrative staff, and doctors specialises in managing complex upper limb and lower limb conditions, offering innovative, cutting‐edge, evidence‐based solutions to our patients. We are committed to delivering exceptional patient outcomes and providing a compassionate, patient‐centred approach to care.
Apply now
To be considered for this role, please attach a separate cover letter and résumé to your application.
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