Technical Support Specialist
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We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing exceptional technical support to our customers.
Your Key Responsibilities:
- Troubleshoot and resolve complex technical issues via our in-house ticketing system
- Collaborate with on-site robotics technicians and engineers to ensure seamless integration and functionality across all systems
- Participate in live troubleshooting sessions via conference bridge, coordinating resolution efforts and escalating as needed
- Contribute to the continual improvement of our processes and procedures, participating in internal projects and helping make things better for our team and customers
About Us:
We are a global team of robotic system specialists dedicated to delivering best-in-class technical support to our customers. We provide remote technical support via tickets, phone, and chat mediums, and have a thorough internal training program to ensure our team members have the skills they need to succeed.
What We Offer:
* A truly global career experience where you will work with a group of industry-leading engineers focused on delivering exceptional technical support
* Unrivaled personal and career development opportunities through access to Amazon's vast array of training and development tools
* A competitive compensation package including RSUs, health insurance, paid public transport, and a staff referral bonus scheme
* Internal mobility - you will have access to further career advancement opportunities both at home and abroad with Amazon and AWS
BASIC QUALIFICATIONS:
- Experience troubleshooting and debugging systems, services or platforms.
- Networking knowledge.
- Unix knowledge.
- SQL knowledge.
PREFERRED QUALIFICATIONS:
- Five or more years of troubleshooting systems, platforms or applications in a second-line (or above) operations team.
- Active technical certifications in one or more relevant technical fields (Cloud services, Networking, Cybersecurity, etc.).
- Understanding of project and change management methodologies and best practices.
- Scripting knowledge in any programming language, with previous experience automating tasks via scripts.