Who We Are
Titan Cloud is a market-leading provider of Fuel Asset Optimization, helping some of the world's largest convenience stores, fleets, and suppliers reduce compliance risk, lower asset maintenance costs, and increase revenue and fuel yield. We serve as the enterprise software platform and system of record, connecting our clients' fuel, environment, store operations, and maintenance departments. Our customers save millions annually through reduced lost sales, improved customer experiences, fuel loss mitigation, and reduced environmental reserves and fines.
Job Description
We are seeking a Junior Data Analyst to support our team and deliver data‐driven insights, insights to clients, technical support, and training. The role includes data queries, analysis, and reporting across the Titan Cloud software.
Job Requirements
* Degree in Environmental, Business, Science, Mathematics, or equivalent
* 2+ years of customer facing work experience
* Customer service experience desired
* Good written and spoken communication skills
* Strong problem‐solving and analytical skills with emphasis on developing data assets
* Quick learner with attention to detail
* Collaborative working style, also able to work independently
* Ability to travel internationally as needed
Job Responsibilities
* Support the team with information and data queries and technical issues
* Operate Titan Cloud software to process and analyze incoming data
* Identify trends and exceptions correctly using analysis tools
* Publish and report results across the three reporting platforms
* Conduct investigation services per client agreements
* Maintain administration for all accounts, including some account communication with smaller to medium‐sized accounts
* Deliver on analysis KPIs and agreed services
* Respond to internal helpdesk tickets or elevate where appropriate
* Work with the key customer account manager to provide technical support
* Deliver training when required, both virtually and in person
Job Benefits
* Eligibility to participate in the Equity for All initiative
Why Join Us
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don't meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don't meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.
Seniorities Status
Entry level
Employment type
Full‐time
Job function
Administrative and Customer Service
Industries
Software Development and IT Services, IT Consulting
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