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Location:
Brisbane
Contract Type:
Permanent
MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.
Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.
We value excellence, curiosity and collaboration. Clients rely on us for our responsive, commercial approach. Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.
As a highly valued employee we will also provide you with a wide range of benefits. To view our benefits, please copy this link into your browser: MinterEllison Employee Benefits 2024
Your Role
We have an exciting opportunity for a full-time Business Services Team Leader to join our Brisbane office. The successful candidate will have preferably 1 to 3 years of team leader experience in a professional services or corporate environment, with strong knowledge in either Premises or Records Management being a bonus.
The role involves hands-on involvement with operational tasks including search and lodgement, printing/photocopying/scanning, mail, couriers, fax, stationery, printer fleet management, disbursements and recoveries, purchasing, space planning, premises and maintenance, moves, archiving, storage, safe custody, security, car parking, environmental/energy initiatives, and business continuity plans.
Your Duties
Lead and manage the Business Services function, including the Business Centre, Document Production, Mail and Courier, Premises, and Search and Lodgement, focusing on sustainable service delivery.
Supervise daily operations, ensuring tasks are performed efficiently, professionally, timely, and cost-effectively.
Act as escalation point for operational issues and their resolution.
Provide leadership, coaching, and development to team members, including training, feedback, and performance management.
Maintain key supplier and service provider relationships and manage purchasing expenditure.
Assist in budget development, forecasting, and tracking monthly costs, including invoicing.
Participate in the national alignment of policies, procedures, services, and products for ongoing improvement.
Build a positive team culture with knowledge sharing and continuous improvement.
Monitor service quality and delivery standards, seek client feedback, identify trends, and drive operational excellence.
Ensure all WHS and security guidelines are met.
Coordinate emergency and Business Continuity Plans.
Support the team in staff absences and capacity peaks.
More About You
To succeed, you should have:
1 to 3 years of team leader experience, preferably in a professional services environment.
Strong knowledge in Premises/Facilities or Records Management, with Mailroom or document production experience valued.
Experience leading a high-performing team in a fast-paced environment.
We Welcome Applicants Who Have
Ability to foster an inclusive, positive team environment with open communication.
Strong organizational skills and ability to manage competing priorities.
Excellent verbal and written communication skills adaptable to all levels.
Interpersonal skills to develop strong relationships.
Focus on client service and operational excellence.
Flexibility to meet changing requirements.
Why MinterEllison
We offer flexible work options, social, financial, and health benefits, including free gym membership. We encourage applications from diverse backgrounds and particularly from Aboriginal and Torres Strait Islander peoples.
How To Apply
Submit your CV via the 'Apply' button. We welcome all applications and consider you for other opportunities at MinterEllison. Current employees should apply through the internal careers page. For further info or adjustments, contact Miriam.Harner@minterellison.com.
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