Job Description
We are seeking a motivated professional to support our remote road safety camera network from our Melbourne Command Centre. The successful candidate will play a critical role in monitoring secure networked systems, diagnosing technical issues, analysing images and coding, and providing remote support guidance for field technicians.
This is an exciting opportunity to work with cutting-edge technology and contribute to making transportation safer and more convenient worldwide.
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Key Responsibilities
* Provide remote support & troubleshooting guidance for field technicians
* Monitor systems, proactively resolve incidents affecting operations, manage service requests and incidents using help systems
* Participate in the on-call roster for after-hours support
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Requirements
To be successful in this role, you will require:
* Proven experience of diagnosing and resolving technical issues in fast-paced, high compliance environments
* Strong knowledge of IT networks, Microsoft Office applications, and service management systems
* ITIL certification seen as an advantage
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Benefits
We offer a competitive salary with overtime and allowances, and ongoing training to support your professional development.
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Our Values
We champion integrity and good character, express humility and compassion, believe in growing and inspiring people together, and focus on high performance.