An exciting opportunity awaits a friendly, professional and customer-focused individual to join our passionate team in Toowoomba
Aramex is a trusted name in the courier and logistics industry, offering fast, reliable, and cost-effective delivery solutions across Australia. From local same-day deliveries to nationwide shipping, we pride ourselves on providing excellent customer service and efficient delivery every time.
As our business continues to grow, we're on the lookout for a dynamic and driven Casual Customer Service Representative to support our customers via email, web chat and phone. If you have a passion for customer care and a proactive approach to problem-solving, we want to hear from you
When you join us, you'll step into a supportive team environment where your contributions make a real impact—big enough to reach thousands of customers, but small enough for your voice to be heard.
About the Company
Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises 28 Regional Locations and over 800 Courier Franchisees.
Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.
About the Role
Based at our Toowoomba depot, you'll be a key member of our Customer Service team, responsible for delivering a high standard of service and helping ensure every parcel's journey is smooth and seamless.
Your key duties will include:
* Using customer service platforms such as Sprinklr and Microsoft Office to deliver a great customer experience
* Handling a high volume of customer calls, responding with empathy and efficiency
* Managing problem freight and damaged items with care and professionalism
* Supporting Out of Network parcel management
* Applying independent thinking and strong problem-solving skills to resolve queries
To be successful in this role, you'll bring:
* A genuine passion for excellent customer service
* A friendly and confident phone manner, with the ability to build rapport quickly
* Excellent written and verbal communication skills
* Strong computer literacy and the ability to work across multiple platforms
Previous experience in the freight or logistics industry is not required—full training will be provided.
If you're proactive, eager to learn, and enjoy working in a fast-paced environment, this could be the perfect casual role for you
Ready to apply?
Due to the volume of applications, only shortlisted candidates may be contacted.
We can't wait to meet you