Description At the National Convention Centre Canberra (NCCC) we offer an exciting opportunity to join our fast- paced, dynamic and professional team to deliver truly inspiring events to our guest. Our events rage from innovative gala dinners to delicious catering for large multi-day conferences. Our prestigious and diverse range of annual events allow us to showcase our unique product and service to our guest here at the NCCC. What’s the Job? The Sales Coordinator supports the Business Development Team by managing sales enquiries and contributing to the conversion of opportunities into confirmed business to achieve budget and sales strategy targets for the National Convention Centre Canberra. The Sales Coordinator works closely with internal teams to ensure a coordinated and professional approach to client management and is expected to consistently demonstrate the NCCC values of Do the right thing, Aim Higher, Show we care, Work Better Together, and Celebrate Difference. Your day-to-day • Manage the sales inbox, ensuring all enquiries are responded to within required timeframes. • Handle incoming telephone and in-person sales enquiries.Manage allocated repeat business and build strong client relationships. • Conduct site inspections for new and existing clients. • Maintain a high level of knowledge across NCCC products and services. • Monitor competitor activity and market trends to keep NCCC commercially competitive. • Support the Business Development Team with sales activities including familiarisations, tradeshows, and sales trips. • Assist with preparing sales presentations, proposals, and briefing materials. • Manage pre-payments for events, including pro-forma invoices and the deposit register. • Maintain accurate records in Delphi and Opera. • Prepare contracts and invoices as required. • Conduct Delphi audits and prepare forecast reports for the Director of Sales, Marketing and Events. • Maintain clear and effective communication with Sales, Marketing, Events, and Operations teams. • Provide telephone coverage for the Sales, Marketing and Events Team as required. • Support reception during breaks and peak periods. • Be available to work evenings or after hours when reasonably required. • Attend industry events as required. What we need from you? • Minimum two years’ experience in a sales coordination or fast-paced administrative role. • Strong communication and interpersonal skills with a genuine client-first mindset. • High level of accuracy and attention to detail. • Excellent organisational and time-management skills with the ability to prioritise competing deadlines. • Comfortable managing multiple tasks in a fast-paced environment. • Proficient in Microsoft Office. • Experience with CRM or venue management systems, with Delphi and Opera highly regarded. • Ability to work autonomously while contributing effectively as part of a collaborative team. • Diploma or Degree in Events, Tourism, Business, or a related field preferred. • Equivalent industry experience will be considered in lieu of formal qualifications. Responsible Business • Cooperate and partner with management in the implementation of workplace health, safety and well-being related initiatives You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing including Paid Birthday leave Hotel Perks like accommodation and Food & Beverage discounts Enhanced Parental leave Proactive health days and flexible work options Your career journey will be supported through our lifelong development program IHG Career Milestone celebrations Transfer of entitlements as you move and grow within IHG Access to our discount retail platform that makes your pay go even further Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.