Join the dynamic and innovative Swinburne Customer Service team
- Fulltime, 3-month fixed term position at our Hawthorn campus
- HEW 4 salary + 17% super
**About the Role**
We are seeking a proactive and customer-focused individual to join our team as a Library Rover. This position reports to the Customer Service Operations Team Leader and plays a vital role in supporting students and staff with IT-related needs within the library environment.
The Library Rover works collaboratively with Customer Service staff and the IT service desk to ensure a high-quality and seamless customer experience. Key responsibilities include providing guidance on the use of library technologies, offering technical support, and assisting users with various equipment and software-related inquiries.
In addition to addressing a range of technical questions—such as those related to printing, software access, and study space usage—the Rover is also responsible for maintaining the library's physical IT equipment. Strong customer service skills are essential for effectively meeting the diverse needs of library users and ensuring a smooth, efficient, and welcoming environment.
**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:
- Detailed knowledge of commonly used software and computer operating systems
- Sound knowledge of internet tools including Wi-Fi
- Ability to troubleshoot technical problems and provide customer-focused solutions
Further information about this role can be found in the attached position description.
**Qualifications**
A graduate qualification in an appropriate discipline, or an equivalent combination of relevant experience, education and/or training
**About Swinburne University of Technology**
Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.
**Applications Close: Monday 28th April 2025, 11pm**
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
**Diversity, Equity and Inclusion**
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age. We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
**Victoria's Commitment to Action: Improving international student employment outcomes.**
- As a Circle Back Initiative Employer, we commit to responding to every applicant._
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