Adobe Millers Point, New South Wales, Australia
Technical Support Engineer
Adobe is on a mission to hire the very best and is committed to an exceptional employee experience where everyone is respected and has equal opportunity.
We empower people to create beautiful and powerful digital experiences across every screen.
The Opportunity
Adobe Technical Support Product Consultants deliver accurate and timely technical support to Digital Marketing customers via telephone and email.
They manage complex support issues with varying priority, delighting customers while respecting service levels.
They conduct projects, support team members, and represent Adobe professionally.
What You'll Do
Provide technical support via telephone and email and thoroughly log all interactions in support cases.
Validate and report customer-submitted product bug reports with precision.
Educate customers on the use of Digital Marketing products.
Assist in testing new and enhanced products.
Manage projects expertly and within stated timelines.
Own cases and contribute to the success of global teams.
Identify trends and potential issues and quickly communicate with affected parties.
Support sustainable and scalable software solutions for Adobe's largest customers.
Maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers.
Work night shift; weekend or holiday coverage required in rotation with team.
Assist in special projects and other duties as assigned.
What You Need to Succeed
Deep knowledge of HTML, JavaScript, CSS, Perl, Web 2.0, and web services.
Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and tag management.
Experience with SQL and database management.
Experience with data insertion and reporting APIs, SOAP, REST, and PHP.
Knowledge of Mobile and Video programming solutions.
Experience with tag management tools.
Desire to work with Adobe Solutions such as Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools.
Demonstrable ability to diagnose and fix complex analytic implementation issues.
Practical understanding of JQuery, AngularJS, or any JS framework.
Working knowledge of APIs.
Ability to research and quantify business problems using statistical analyses on large data sets.
Evidence of leading multi-platform Adobe solutions as a product owner, technical client service, or solution consultant.
Adobe Experience Cloud tool certification (e.g., Adobe Campaign, Experience Platform, Target, or Analytics).
General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
Overall experience in digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines.
Benefits and Culture
Adobe offers market-leading employee benefits, including health insurance, global days off, wellness funds, parental leave, Stock Purchase Program, and career-development programs.
We encourage corporate social responsibility and community engagement.
Equal Employment Opportunity
Adobe is a proud EEO employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristics.
We will provide reasonable accommodation for individuals with disabilities, and contact or call ************** for requests.
Adobe strives to create an inclusive workplace for all and respects Traditional Custodians of Country throughout Australia.
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