Overview
Customer Service Representative | NSW State Government – Albury, NSW
Posted: 02/09/2025
Employment type: Temporary contract with potential to extend. Estimated duration: 3 months. Hours: 8:30am to 5:00pm Monday to Friday and 8:30am to 12:30pm Saturdays (excluding Public Holidays). 35 hours per week. Location: Albury. Start: ASAP. End date: 13/12/2025.
About the Company
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the Role
They are currently seeking multiple Customer Service Officers to join their team in Albury. The successful contractor will be the first point of contact for customer experience in service centres for upcoming Government initiatives while ensuring the provision of high-quality service to customers.
Responsibilities
- Taking inbound and outbound calls and communications from customers
- Deliver professional and empathetic frontline customer service prioritising client satisfaction
- Attend to customers\' needs, requests and enquiries within a timely and accurate manner
- Foster a positive experience for all customers ensuring positive customer feedback and reviews
- Identify the purpose of customer visit and assist with queries efficiently
- Confirm customer proof of identity and eligibility
- Capture, process and lodge accurately customer information and requests into the database
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Refer customers to appropriate channel for out-of-scope queries
- Facilitate the resolution of customer complaints
- Ensure compliance with legislative requirements
- Any adhoc duties related to your role
About You
- Impeccable communication skills, both verbal and written
- Professional, resilient, and confident with a customer service delivery focus
- Solid conflict resolution and problem-solving skills
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS Office
Requirements
- Proven experience in delivering frontline customer service
- Minimum 2 years\' experience in Administration, Call Centre or Retail sectors
- Willingness to undergo a National Police Check
- Flexible to work 35 hours per week between 8:30am-5pm Monday to Friday (excluding public holidays)
- Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role. Only suitable applicants will be contacted.
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