Team Leader - Debt Collection - Call Centre Step Into Leadership | Collection Team Supervisor – Blacktown NSWCommercial Credit ServicesAre you a seasoned collections professional ready to lead from the front?
Commercial Credit Services is seeking a driven and people-focused Collection Team Supervisor to guide our high-performing team in Blacktown, NSW.This is your chance to step into a leadership role where your experience, emotional intelligence, and operational know-how will make a real impact.About the RoleAs Collection Team Supervisor, you'll be responsible for:Leading a team of collection officers to meet performance targets and compliance standardsCoaching and mentoring staff to improve customer outcomes and operational efficiencyOverseeing daily workflows, rostering, and reportingEnsuring adherence to privacy, regulatory, and internal policy requirementsSupporting recruitment, onboarding, and continuous development of team membersDriving a culture of accountability, empathy, and excellenceYou're someone who:Has proven experience in collections, credit control, or financial servicesIs ready to step into a leadership role and grow with the businessCommunicates with clarity, confidence, and emotional intelligenceThrives in a fast-paced, compliance-driven environmentIs passionate about team development and customer service excellenceBrings a proactive mindset and a commitment to continuous improvementWhat We OfferA supportive, inclusive team cultureLeadership mentoring and development pathwaysCompetitive salary and performance incentivesA chance to shape team culture and drive real resultsConvenient Blacktown location with onsite parkingReady to lead?
Apply now and take the next step in your career with Commercial Credit Services.Include your cover letter outlining your collections and leadership experience, and why you're the right fit, and your updated resume.We're excited to hear your story and see what you'll bring to the team!
Application questionsWhich of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Do you have a current Police Check (National Police Certificate) for employment?
Do you have collections experience?
How many years' experience do you have as a Leadership Consultant?
If you have any other details you wish to share with us, please include them in your application.
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📌 Team Leader - Debt Collection - Call Centre
🏢 COMMERCIAL CREDIT SERVICES
📍 New South Wales