Expert Claims Manager Job
The claims manager role requires a strong technical expert who can navigate complex insurance arrangements and deliver quality outcomes for members. You will be responsible for managing a portfolio of high-value, underwritten TPD claims with accuracy, efficiency, resilience, and empathy.
Key Responsibilities
* Manage a portfolio (35-45) of complex, underwritten, and high-value TPD claims.
* Apply strong knowledge of the Insurance Contracts Act to navigate additional cover complexities.
* Collaborate with technical experts and business partners to support sound decision-making.
* Contribute to embedding best practice and shaping the success of a specialist team.
* Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional approach to complex cases.
Required Skills and Qualifications
* Extensive life insurance claims management experience across Group or Retail sectors.
* Strong technical expertise in complex TPD claims.
* Strong understanding of insurance legislation and frameworks.
* Background in law or allied health, such as occupational therapy.
* Strong analytical skills, resilience, and confidence managing sensitive claims.
* Solid understanding of injuries, illnesses, and treatment.
Additional Benefits
* Opportunity to work with a leading life insurer committed to inclusion and supporting career growth.
* Application welcome from diverse experiences, perspectives, and backgrounds.
Several checks may be conducted to demonstrate your eligibility for this role.