Novus Auto Glass Gladstone is seeking a hands-on Manager to provide high quality service and workmanship and manage the day-to-day operations.Job DutiesGrow the business.Maintain customer relationships.Drive team performance and inspection processes.Training and development of staff.Organise store operations and allocate responsibilities.Supervise and guide staff towards maximum performance.Manage inventory of parts and supplies.Resolve customer complaints to maintain the store’s reputation.Handle quoting and invoicing through Service M8.Make sales calls to local businesses to promote NOVUS Glass and increase sales.Repair or replace glass and related materials such as windshields, back glass, passenger door glass, and heating elements on vehicles while consistently meeting or exceeding Novus Glass technical standards.Replace or adjust motorized or manual window-raising mechanisms.Examine glass for defects prior to installation.Cut glass according to specified patterns or perform precision patternmaking and glass cutting for custom fits.Shape or smooth edges of uneven glass when necessary.Strictly adhere to company Workplace Health and Safety procedures using provided safety equipment.Complete ADAS Radar calibrations as required.Perform other related tasks as needed.RequirementsAt least 5 years of Automotive Glass Repair Service Management experience.Exceptional attention to detail.Strong communication skills in person and on the telephone.Availability to work a flexible schedule.Must have a valid driver’s license.Excellent customer service and sales skills.Working ConditionsPhysical ability to lift up to 38 kgs.Travel to off-site locations.Work may be required both indoors and outdoors.Hours:Monday – Thursday: 7:30am to 4:00pm & Friday: 7:30am to 2:00pmHow do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have customer service experience?Do you have a current Australian driver’s licence?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.
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