Application support analyst veterinary rxworks brisbane

Overview

Are you passionate about supporting technology that helps pets live their best lives? Join Pets at Home as an Application Support Analyst and play a key role in our Veterinary Business during an exciting systems migration.

We're moving practice management systems, from RxWorks to Provet, across our practices. While the migration happens, you'll keep our current system (RxWorks) running smoothly, handling day-to-day support and ensuring our teams can deliver exceptional care. This role offers a six-month fixed-term contract to support the project, and we can offer hybrid working from our Support Office in Handforth (Cheshire).

What You'll Do

• Be the go-to person for RxWorks user support and administration
• Resolve incidents and service requests quickly and effectively
• Monitor system performance and troubleshoot issues
• Collaborate with IT teams, vendors and veterinary practices
• Document processes and ensure compliance with audit standards

What We're Looking For

• Experience with RxWorks (or other veterinary practice management systems)
• Understanding of practice life – we welcome candidates from veterinary backgrounds
• Experience of application support