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Location: Remote (Australia-based preferred) or can be a hybrid role as we have a Burleigh office.
Hours: Full Time
About SHE-com
SHE-com is the world’s fastest growing community for female e-commerce brand owners. We are on a mission to empower women to launch, grow, and scale their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with practical strategies, expert coaching, and a vibrant, supportive community.
About the Role
We are looking for an enthusiastic Success Coach to join our team and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.
As a Success Coach, you will:
- Welcome new members into our coaching programs and guide them through their first month
- Answer member questions, resolve challenges, and provide thoughtful feedback
- Manage our member community chat groups, fostering connection and positivity
- Help troubleshoot payment issues and ensure smooth membership access
- Celebrate member wins and help them stay motivated on their journey
- Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience
About You
You are:
- Passionate about supporting women in business and genuinely care about their success
- An excellent communicator, both in writing and on video or calls
- Organised and proactive, with strong problem-solving skills
- Comfortable managing multiple conversations and tasks at once
- Positive, energetic, and able to motivate and uplift others
- Experienced in customer service, coaching, or community management
- Experienced in e-commerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of e-commerce and can speak with empathy and authority
Why Join Us
- Be part of an inspiring team of women who are passionate about changing lives
- Work in a flexible, remote-first environment
- Access to SHE-com’s programs and resources for your own growth
- Make a meaningful impact in the lives of hundreds of women entrepreneurs
Application:
If you are driven by the opportunity to empower female entrepreneurs and have a proven track record in Facebook advertising, we would love to hear from you. Please email your resume and a covering explanation of your suitability and interest in this role to with the subject line "Your current Success Coach".
SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
- Seniority level Entry level
Employment type
- Employment type Full-time
Job function
- Job function Marketing, Public Relations, and Writing/Editing
- Industries Professional Training and Coaching
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📌 E-commerce Coach
🏢 SHE-com
📍 Richmond