About CareVicinity
CareVicinity is a next-gen care platform built to connect support workers and care recipients with ease, flexibility, and trust. We are a fresh, tech start-up built by a team that believes better care begins with better connections.
We are growing quickly and building something that genuinely matters. If you're passionate about tech that makes a difference, welcome to CareVicinity.
Please note that Trilogy Care assists in the recruitment for this role.
What You’ll Do
* Onboard coordinators, clients, and providers so they are confident using CareVicinity from day one
* Help clients create profiles, post jobs, and secure workers for their requests, ensuring that postings are accurate and actionable
* Guide providers in creating and optimising profiles, applying for jobs, lodging shifts, and navigating payment information
* Drive job fulfilment by ensuring roles attract and match suitable providers, engaging directly where needed to close gaps fast
* Liaise closely with various departments to remove barriers and maintain smooth workflows from start to finish
* Deliver timely, professional support via chat, email, and phone, resolving questions and issues with empathy and clarity
* Monitor engagement and outcomes for both clients and providers, proactively recommending improvements to lift satisfaction and retention
You’re Our Kind of Person If You…
* Build trusted relationships and communicate clearly with a wide range of clients, providers, and stakeholders
* Bring a solutions focused, proactive mindset and adapt quickly to platform changes
* Have strong attention to detail and keep work accurate and compliant
* Are tech comfortable, quick to learn new systems, and confident navigating a modern SaaS platform
* Prioritise effectively and stay organised under pressure
* Thrive as a collaborative team player who can also work independently
* Care deeply about excellent customer service and great outcomes for clients and providers
What’s in it for you?
* 80K total package, inclusive of performance-based bonuses, plus super
* Fitness Passport providing subsidised access to hundreds of gyms, pools, and fitness centres nationwide
* Flexible work arrangements following probation (hybrid)
* Wellbeing support with access to mental health resources and wellness tools
* Monthly team socials where you finish early to connect, celebrate, and have fun
* Birthday leave so you can have the day off to celebrate you
* Career growth in a supportive, agile team with room for progression
* Modern office located on King Street, close to cafés, transport, and great local spots
* High impact role contributing directly to a fast-growing platform transforming the care industry in Australia
Sound Like You?
* Send us your CV and a short cover letter telling us why this role feels like your next step.
* Full working rights in Australia and a current police check are required (or willingness to obtain one).