Immerse yourself in a vibrant inner-city precinct where connecting with guests and delivering exceptional customer experiences are at the forefront.
We are seeking a highly motivated Guest Service Agent to join our team at Crystalbrook Riley, a stunning luxury hotel in Cairns, Australia.
This is a unique opportunity to work in a beautiful 5-star hotel environment, offering stylish hotel suites, spectacular coastal views and a range of facilities including a swimming lagoon, poolside cabanas, and luxurious Elème Day Spa. You will have the chance to unleash your positivity and enthusiasm while embracing the opportunities that come with connecting with visitors and guests.
About This Role
This full-time position offers a dynamic 7-day roster, allowing you to experience the best of Cairns and the wider region. As a Guest Service Agent, you will be responsible for delivering exceptional guest experiences, working closely with colleagues to achieve this goal.
Your key responsibilities will include:
* Providing warm and welcoming service to guests
* Anticipating and meeting the needs of guests to ensure their stay is memorable
* Working collaboratively with colleagues to maintain high standards of service quality
* Utilizing computer skills to manage bookings and communicate with guests effectively
Requirements
To succeed in this role, you will need:
* A passion for delivering exceptional customer experiences
* Strong communication and interpersonal skills
* Proficient computer skills, preferably with Opera PMS
* Familiarity with Cairns and the wider region
* An availability to work across a 7-day roster, including evenings and nights
Benefits
In return for your hard work and dedication, you will enjoy a range of benefits, including:
* A flexible F&B discount across all venues
* A generous friends and family discount on room rates
* Lifestyle benefits, including extra leave and earth advocacy days
* Dedicated Internal Mobility Programme and reward scheme
* Online learning and career development opportunities
About Us
We are an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants, and bars. We value equality and diversity and welcome individuals from all backgrounds to apply.