Regional Manager - Central & North Queensland Operations
Total Ventilation and Hygiene Services is seeking a seasoned professional to oversee our Central and North Queensland operations.
Key Responsibilities:
* Leadership and Team Management: Support schedulers, Service Supervisors, and technicians in achieving their goals aligned with business objectives.
* Customer Satisfaction: Ensure all teams meet or exceed customer KPIs through effective communication and proactive customer engagement.
* Financial Acumen: Monitor and own financial results for your region.
* Customer Relationship Management: Become the face of the region for our customers, the first point of contact.
* Cross-Functional Collaboration: Foster strong collaboration between operations, finance, HR, compliance, and customer-facing teams to maintain smooth workflows and accountability.
* Process Improvement: Lead continuous improvement initiatives in workflows, dashboards, and reporting to enhance operational efficiency and customer outcomes.
* Decision Making: Approve and oversee critical business decisions including quotes, timesheets, leave requests, and recruitment in line with commercial goals and workforce planning.
* Escalation Management: Maintain oversight of escalations, dispute resolution, incident management, and compliance issues, ensuring timely and effective resolution.
* Culture Champion: Champion a positive workplace culture focused on employee development, high performance, and accountability.
* Business Development: Drive business development initiatives, including onboarding new customers and expanding existing accounts to maximise productivity and growth.