Where does this role fit in?
We're looking for a smart, curious, and resourceful human to join our IT and Security Operations team. You'll interact with our globally distributed workforce, solving problems, improving systems, and helping to scale how we support and secure our environment.
The role focuses on core IT operations with hands‐on support, break/fix work, and contributions to enterprise and departmental IT enhancements. You'll also play an active role in DevOps and InfraOps initiatives, contributing to tooling, automation, and foundations that enable engineering velocity and operational excellence.
What will you do?
* Run daily, weekly, and periodic IT and security checklists, focusing on Google SecOps/Chronicle monitoring.
* Perform health checks across GCP infrastructure, SaaS applications, and security tooling (alerts, compliance, CI/CD pipelines).
* Troubleshoot security or infrastructure issues, document fixes, and raise follow‐up actions.
* Collaborate with DevOps and InfraOps on platform‐level and security‐related issues.
* Identify and propose security and platform improvements as you gain business context.
* Implement automation, security tooling, and platform enhancements to strengthen cloud and SaaS environments.
* Contribute to scripts, dashboards, and operational improvements with a focus on security and compliance.
* Feed insights from day‐to‐day work into long‐term IT security and operational strategy.
* Occasionally assist with IT support tasks across systems, hardware, and software.
* Prioritize tasks effectively and align timelines with stakeholders.
What will you bring?
* Practical experience in IT and security operations across cloud infrastructure (GCP) and SaaS environments.
* Hands‐on knowledge of Google SecOps/Chronicle for threat detection and incident response.
* Strong understanding of identity and access management (Okta), including SSO/MFA, SCIM, and RBAC concepts.
* Familiarity with automation platforms (Zapier, N8N) and scripting (Bash, PowerShell, Python).
* Experience managing and integrating enterprise SaaS applications in a security‐conscious environment.
* Exposure to infrastructure‐as‐code tools like Terraform or similar, or willingness to learn.
* Thoughtful, empathetic approach to end‐user support across globally distributed teams.
* Hands‐on experience managing laptop fleets (macOS and ChromeOS).
What will give you an edge?
* Exposure to SOC/SOC2 frameworks and compliance practices.
* Experience spotting trends in incoming attacks and unusual system activity.
* Ability to investigate logs and identify anomalies beyond standard monitoring.
What's in it for you?
* Monthly lifestyle subsidy for financial, physical, and mental well‐being.
* WFH set‐up allowance to ensure you have the right environment to work.
* $1500 USD annual Learning & Development allowance.
* Annual leave: PTO plus two additional UpGuardian leave days.
* 18 weeks paid parental leave.
* Personal leave allowance (sick & carer's leave).
* Fully remote working environment.
* Top‐spec hardware (laptops).
* Generative AI subsidy.
* Health, dental, and vision insurance.
UpGuard is an Equal Employment Opportunity and Affidavit Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
For applications to positions in the United States, we can only support hiring in the following states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
Before starting work, you will need to undergo a national police history check and reference checks. We cannot support visa sponsorship or relocation at this time.
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications. Final hiring decisions are ultimately made by humans.
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