**ABOUT US**
**About Kilcoy Global Foods**
Kilcoy Global Foods is a multi-award-winning global foods solutions business, renowned for exceptional quality and innovation. Specialising in premium Australian beef, lamb and high-quality protein products, Kilcoy Global Foods products are enjoyed in more than 50 countries.
**THE OPPORTUNITY**
**Location: Kyneton, Victoria**
We are looking for an enthusiastic Customer Service Specialist to join our team in Kyneton. This exciting prospect will see you as a fundamental contributor, involved in supporting quotations, product information and handling of general day to day inquiries using your exceptional customer service experience. Other responsibilities include:
- Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place
- Act as brand and product ambassador
- Educate, empower, and inspire our customers about our brands and products
- Create and update shipping orders, sales order amendments, stock availability and specifications
- Data entry
- Keep a breadth of future products and promote them, when possible, to customers
- Identify potential sales opportunities in liaison with the sales team
**ABOUT YOU**
**You will bring**:
- Superior verbal and written communication skills
- Customer service experience
- Administration experience - fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)
- Forward thinking and able to seek solutions for our customers
- Ability to understand business needs from both a financial and operational perspective
Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translates that excitement to customers.
**BENEFITS**:
- Permanent role
- Live and work in the beautiful Macedon Ranges Region.
- Access to discounted premium meat.
- An organisation where cultural diversity is celebrated.
This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $1.8 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.
**HOW TO APPLY
📌 Customer Service Specialist Kyneton
🏢 Kilcoy Pastoral
📍 Kyneton