Looking to advance your career? Become the next Customer Service Manager at UniLodge Shafston! Lead and inspire a team to provide outstanding service
Job Details
* Permanent Full Time, 38 hours across a Monday to Friday roster
What role will you play
As the Customer Service Manager, you will be responsible for leading the front‐line team in the efficient and effective operations of reception. You will be equipped to handle a fast‐paced environment, keen to hear others' views and will be comfortable taking accountability for your decisions. Whilst providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go.
* Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
* Aim to build a high performing team aiding with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential.
* Ensure that your team receive timely feedback on their performance in a professional and encouraging manner.
* Ensure accurate accounting of all resident related accounts for rental and sundries.
* Complete the check in and out process for our residents at the beginning and end of their tenancy.
* Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
What we're looking for
* Similar work experience within student accommodation or hospitality industry
* Strong customer service focus
* Desire to work in a fast‐paced, team‐oriented environment
* Ability to manage a diverse range of tasks independently and reliably
* Strong communication skills, both written and verbal
* Ability to think creatively and independently solve problems, and escape where required
* Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors
* Confident computer skills including ability to use various systems and Microsoft Suite
* Unrestricted work rights in Australia
* CPR and First aid certificate (or be willing to obtain)
* Hold or can acquire a valid and current Registration Certificate lodged with the Office of Fair‐Trading QLD.
* National Police Check (completed within last 3 months), at your own cost
* Working with Children's Check (QLD)
* This is an onsite position.
What we can offer you
* Amplify your potential, we offer a variety of opportunities for career progression
* Personal and professional development, through online and face to face training and courses
* Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
* Full uniform provided
* Inclusive culture in a diverse, collaborative and fun team environment
* Various leave options including two weeks paid parental leave, study leave & much more
* Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
* Performance recognition programs and rewards: 'On‐The‐Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
* Flu Vaccinations – Company Funded
* Generous referral bonus (up to $1,000 AUD/NZD)
* Access to Insider Rates at Essence Hotels and Apartments
Additional Information
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‐based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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