Guest Experience Specialist Role
The role entails crafting personalized guest experiences from arrival to departure, encompassing check-in and check-out, upselling, problem resolution, phone calls, guest recognition, and daily needs assistance.
Responsibilities include:
* Initiating guest experiences with warm welcomes
* Recognizing IHG One Rewards Club members and repeat guests
Requirements:
o Exceptional personal presentation and positive attitude
o Proven expertise in guest relations, problem solving, and time management
* Handling payments for guest bookings
* Streamlining the check-in and check-out process
* Anticipating guests' needs and offering tailored recommendations
* Serving as guests' trusted contact – assisting with issues and providing recommendations
We're seeking candidates with similar Front Office/Reception experience in a luxury environment focused on attentive guest service. Familiarity with hotel property management systems like Opera is advantageous.
As a valued team member, you'll enjoy a range of benefits, including free meals, discounted parking, laundered uniforms, paid birthday leave, and colleague discounts across IHG hotels.