Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a Technical Author at Canonical.
These roles are not traditional technical writer positions but rather integral parts of product, operations or support teams, leading documentation efforts and driving quality.
The role of a Technical Author
A product-focused Technical Author works within a product engineering team, ensuring documentation meets user needs and contributes to product success.
A customer-focused Technical Author assists teams such as Field Engineering, Customer Success or Support, crafting responsive documentation for complex configurations.
An operations-focused Technical Author maintains internal documentation like employee handbooks, supporting daily business communications.
You will also be a member of Canonical's documentation practice team, collaborating to define excellence, advance theory, and engage with the open‐source community.
Location
Fully remote roles open to candidates worldwide.
As a Technical Author you will
* Create, maintain and improve software and other documentation
* Work with your team members to help them make effective documentation contributions
* Influence the development of Canonical products and services as an expert user
* Engage with user communities to ensure documentation meets their needs
* Encourage and support community engagement in and contribution to documentation
* Help standardise the structure, presentation, style and language of content across products
* Collaborate with documentation peers to advance the state of the art in documentation
* Challenge and advance documentation understanding and best‐practice as part of a disciplinary team
A strong candidate
* Is an excellent collaborator and communicator
* Cares deeply about functional written communication
* Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
* Has a record of community engagement in open‐source software, documentation, research or other disciplines
* Is sympathetic to the needs and challenges of open‐source software and its communities
* Demonstrates technical curiosity, and is fascinated by software technology and its challenges
* Has demonstrable documentation skills, insight and enthusiasm
* Has experience of software development contexts
* Is familiar with Linux, working on the command line, Git, and documentation markup languages (reStructuredText, MyST)
* Holds a BSc/BA degree or equivalent
* Is able to travel twice a year for up to two weeks for events
Nice‐to‐have skills
* Deep technical domain knowledge
* Open‐source community leadership and management
* User‐experience, interaction or visual design
What we offer you
We consider geographical location, experience, and performance to shape compensation worldwide and revisit it annually. In addition to base pay, we offer a performance‐driven annual bonus or commission. We provide benefits aligned with values and global fairness.
* Distributed work environment with twice‐yearly team sprints in person
* Personal learning and development budget of USD 2,000 per year
* Annual compensation review
* Recognition rewards
* Annual holiday leave
* Maternity and paternity leave
* Employee Assistance Programme
* Opportunity to travel to new locations to meet colleagues
* Priority Pass, and travel upgrades for long‐haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‐source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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