Job Title: Case Manager
Are you passionate about helping others and making a positive impact on someone's life every day? This is an exciting opportunity for a Case Manager to join our team in our office in Tweed Heads, Australia.
The ideal candidate will have a strong customer service background, with excellent communication and interpersonal skills. They will be able to work well under pressure, think creatively and empathize with the needs of injured workers and their employers.
This role involves building and maintaining relationships with a wide variety of stakeholders, including injured workers, employers, doctors, rehabilitation providers, etc. The successful candidate will be responsible for developing and implementing strategies to improve recovery and return to work outcomes.
About the Role:
* Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
* Build and maintain relationships with a wide variety of stakeholders such as injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
* Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
* Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers' return to work journey
Key Responsibilities:
* Manage a caseload of complex workers compensation claims
* Develop and implement Return to Work plans for injured workers
* Collaborate with internal stakeholders, including Injury Management Specialists, Claims Examiners and Medical Professionals
* Provide exceptional customer service to injured workers and their employers
What We Offer:
* A vibrant, collaborative and innovative team culture
* Flexibility with opportunity to work from home when fully trained in your role
* A corporate wellbeing program with discounted health insurance and gym membership
* Access to discounts at over 350 retailers through our Rewards Hub program
* Entitlement to an annual tenure and performance-based recognition reward
* Comprehensive learning and development support
* Companywide events to celebrate success
* Quarterly Reward and Recognition Awards
* Up to 16 weeks paid parental leave, plus super
Requirements:
* Degree in Psychology or a related field (desired)
* Excellent communication and interpersonal skills
* Ability to work well under pressure and think creatively
* Empathetic and resilient
* Experience managing, negotiating and influencing positive outcomes
How to Apply:
If this position is of interest to you, please submit your application now.