Provide first-line IT support, maintain internal systems, and assist with user onboarding at DyFlex, a leading SAP Platinum Partner.
Your role
Key responsibilities include:
* Providing first-line support to end-users for hardware, software, and network issues.
* Troubleshooting problems with Windows devices, Microsoft 365 apps (Outlook, Teams, SharePoint), VPN, Wi-Fi, and general network access.
* Installing, configuring, and maintaining IT equipment, including laptops, monitors, peripherals, mobile devices, printers, and video conferencing systems.
* Supporting onboarding and offboarding processes, including provisioning accounts, configuring devices, and granting platform access.
* Building and reimaging laptops, installing standard applications, and performing custom setup tasks as needed.
* Managing user access to business systems and internal platforms, and maintaining accurate records of devices, accounts, and entitlements.
* Collaborating with other departments to understand their IT requirements and deliver responsive, user-friendly support.
* Providing feedback to senior IT staff to improve processes, documentation, and the overall support experience.
* Assisting with user education efforts on topics such as phishing awareness, password hygiene, and data protection.
* Supporting internal audits and compliance activities by providing system data, access logs, and documentation when required.
About you
The ideal candidate will have:
* Bachelor's degree in information technology or a related field.
* Prior experience in an IT support or helpdesk environment (including internships or volunteer work) is advantageous but not required.
* Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
* Basic troubleshooting skills for Windows 10/11, network connectivity (Wi-Fi, VPN), and common peripherals (printers, webcams).
* Exposure to user account management in Active Directory or Entra ID (Azure AD).
* Understanding of cybersecurity fundamentals including MFA, phishing awareness, and secure data handling.
* Basic scripting knowledge (e.g., PowerShell) or willingness to learn.
* Reliable, proactive, and solution-oriented mindset.
* Excellent effective communication skills (verbal and written).
* Appropriate work rights for Australia.
Benefits
* Competitive graduate salary package.
* Access to employee assistance programs.
* Flexible and respectful work environment.
* Opportunities for professional growth within a national technology company.
* Inclusive and diverse team culture.
Training & development
* On-the-job training and mentorship from senior IT staff.
* Exposure to a wide range of IT systems and platforms.
* Opportunities to develop technical and professional skills relevant to SAP and IT support.
Career progression
* Potential to advance to more senior IT support or systems engineering roles.
* Opportunities to specialize in SAP solutions or broader IT infrastructure within the organization.
This job may close before the stated closing date, you are encouraged to apply as soon as possible,
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