We are seeking an experienced Desktop Support Technician to provide onsite End User Computing (EUC) support within a corporate environment in Perth, with occasional support required at satellite sites across Western Australia.
This role is ideal for a hands-on technician who enjoys working directly with end users, troubleshooting issues, and supporting modern workplace technologies.
Desktop Support Technician (Level 1 / Level 2)
Perth WA | Contract Opportunity
We are seeking an experienced Desktop Support Technician to provide onsite End User Computing (EUC) support within a corporate environment in Perth, with occasional support required at satellite sites across Western Australia.
This role is ideal for a hands-on technician who enjoys working directly with end users, troubleshooting issues, and supporting modern workplace technologies.
The Role
You will provide Level 1 / Level 2 desktop support, ensuring reliable operation of desktop systems, laptops, peripherals, and associated IT services.
Key Responsibilities
End User Support
* Provide onsite technical support for desktops, laptops, and mobile devices
* Troubleshoot and resolve hardware, software, and connectivity issues
* Support Microsoft Windows environments and Office applications
* Assist users with account access, password resets, and general IT queries
* Provide support for printers, peripherals, and meeting room technology
Device Deployment & Asset Management
* Configure and deploy laptops, desktops, and mobile devices
* Assist with device imaging, provisioning, and setup
* Support onboarding and offboarding of users including equipment setup
* Maintain accurate asset records and device tracking
Incident & Service Request Management
* Log, track, and resolve incidents through the ticketing system
* Escalate complex issues to appropriate technical teams when required
* Provide clear updates to users and document work completed
Site & Project Support
* Provide onsite support for office locations and satellite sites
* Assist with office moves, equipment installations, and desk setups
* Participate in hardware rollouts, refresh programs, and IT projects
Skills & Experience
To be successful in this role you will ideally have experience with:
* Desktop / EUC support in a corporate environment
* Windows 10 / Windows 11 support
* Microsoft 365 / Office applications
* Active Directory or Entra ID administration
* Laptop and desktop hardware troubleshooting
* Device imaging and deployment
* Ticketing systems such as ServiceNow, Jira, or similar
Exposure to basic network troubleshooting and enterprise IT environments will be highly regarded.
About You
You will be someone who:
* Has strong customer service and communication skills
* Enjoys solving technical problems
* Can work independently in an onsite support role
* Manages competing priorities effectively
* Maintains a professional and helpful approach with end users
Requirements
* Ability to work onsite in Perth
* Willingness to travel to satellite locations across Metro Perth when required
* Australian working rights
* Driver's licence preferred
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