Tasmania Tin Operations
Renison Bell Mine
About Bluestone
Bluestone Mines Tasmania Joint Venture Pty Ltd, is Australia's largest Tin producer. Bluestone is a well-established, high yield tin producer with a strong resource base supporting a mine life in excess of 10 years. The Renison Bell mine is located on Tasmania's beautiful West Coast between the towns of Zeehan and Rosebery.
About the mine
Renison is currently experiencing an exciting phase of development, characterised by a robust "Life of Mine Plan" and an ongoing commitment to capital reinvestment. This strategic approach is designed to enhance health, safety, environmental sustainability, and operational efficiency. Our mission is to be a sustainable, efficient, capable, disciplined, and respected tin producer, continuously striving for operational excellence and optimization.
About the role
Bluestone Mines Tasmania is seeking a Desktop Support Engineer to join our inclusive and supportive Information Technology team. This site‑based role is ideal for an IT professional with hands‑on experience providing end‑user and desktop support in a operational or remote environment. This position is responsible for delivering reliable desktop and end‑user IT support across the Renison mine site and village complex. You will act as a key point of contact for day‑to‑day IT issues while working closely with the broader IT team to escalate and resolve more complex matters.
Core responsibilities
* Provide IT support to site‑based staff via in‑person assistance, phone, and ticketing systems
* Troubleshoot and support PCs, laptops, monitors, printers, mobile devices, and peripherals
* Resolve incidents and service requests in a timely and customer‑focused manner
* Configure, deploy, and decommission desktops, laptops, and mobile devices for new starters and leavers
* Perform routine desktop and laptop maintenance, patching, and updates
* Manage user accounts, passwords, and access permissions using Active Directory and Microsoft Entra ID (Azure AD)
* Assist with mobile device management (MDM) for company‑issued phones and tablets
* Provide user support for Microsoft technologies including Windows 10/11, Microsoft 365, Outlook, Teams, and SharePoint
* Assist users with line‑of‑business applications, including ERP (Pronto), in accordance with established procedures
* Support remote access tools such as VPNs and assist with basic connectivity troubleshooting
* Maintain accurate IT asset registers and inventory records across the site
* Track the lifecycle of end‑user equipment and assist with refresh and replacement planning
* Document common issues, fixes, and support procedures to support knowledge sharing
* Participate in an after‑hours, rotational on‑call support roster (including weekends)
About you
To be successful in this role, you will bring a Certificate IV in Information Technology or equivalent practical experience, along with a minimum of three years' experience in a desktop support or IT support role. You will have strong working knowledge of Windows desktop environments and Microsoft 365, as well as experience supporting Active Directory user accounts and applying Group Policy at a basic level. You will demonstrate sound troubleshooting skills with a practical, customer-focused approach, and have excellent communication and interpersonal skills, enabling you to communicate effectively with users who have differing levels of technical understanding and expertise. You will also have the ability to work effectively within a site-based team environment.
While not essential, exposure to IT environments in mining, industrial, or remote locations would be highly regarded. A basic understanding of networking concepts such as Wi-Fi, VPNs, and general connectivity, along with familiarity with endpoint or mobile device management tools, would also be beneficial. Experience supporting ERP systems, such as Pronto, is desirable.
Relevant certifications, including Microsoft Certified Professional, Extreme Networks Certification, and FortiGate Certification or Cisco Certified Network Associate (CCNA), will be considered advantageous.
Bluestone Mines Tasmania offers a range of lifestyle options, catering for both residential and drive-in-drive-out options. Attractive residential benefits are available or alternatively, fully catered modern Single Persons Quarters are available for those seeking a drive-in-drive-out option.
This is an exciting opportunity to join a friendly and inclusive team where results are rewarded, and new ideas are encouraged and supported.