A leading IT service provider is looking for a full-time Level 2B IT Helpdesk Technician in Northampton, MA. The role involves resolving complex technical issues, mentoring Level 1 staff, and driving improvements in service quality through knowledge management. The ideal candidate will have 3+ years of IT support experience, advanced skills in troubleshooting, and hands-on experience with Microsoft 365 and Azure Active Directory. The position offers competitive pay and a range of benefits including health insurance and paid time off.#J-18808-Ljbffr