Job Overview
This is a fantastic opportunity for a logistics professional seeking growth, stability and a career pathway within the transportation industry. As a key member of our delivery centre team, you will play a vital role in ensuring seamless package flow.
You will be responsible for supporting daily delivery operations by preparing reports, assisting with package tracking and processing, and coordinating with drivers and delivery partners to resolve any issues quickly. Your exceptional communication skills and ability to multitask will enable you to effectively liaise with colleagues and clients alike.
About The Role
* Your primary objective will be to maintain smooth, day-to-day operations across the delivery centre, working closely with Operation Supervisors and the wider team to ensure issues are flagged early and resolved promptly.
* You will work collaboratively to prepare daily loads, coordinate with delivery partners, support drivers on the road, and jump in where needed to keep everything running efficiently.
Key Responsibilities
* Support daily delivery operations by preparing reports and assisting with package tracking and processing.
* Handle incoming and outgoing packages, including returns, to ensure efficient flow of goods.
* Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
* Liaise with the call center to assist with customer updates or queries, providing on-the-ground support and occasionally contacting customers directly via phone or email.
* Partner with Supervisors and team members to maintain smooth, day-to-day operations across the delivery centre.
* Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
* Support the sortation team during peak times to meet delivery deadlines.
* Keep accurate records through data entry and escalate any issues or special cases to Supervisors as needed.
* Maintain a clean, safe, and organized work area in line with health and safety standards.
Required Qualifications And Experience
* Experience in a warehouse position and in the transportation sector.
* Strong customer service and solutions-focused mindset.
* Excellent communication skills.
* Proficiency in Microsoft Office suite and other relevant software.
* Ability to lift up to 25kgs.
Benefits
* Career growth opportunities within the company.
* A dynamic and supportive work environment.
* Competitive salary and benefits package.
Others
* This role requires a strong commitment to delivering high-quality results and meeting deadlines.
* You will be working in a fast-paced environment and must be able to adapt to changing circumstances.
* Please note that this job description is not exhaustive and may change at any time without prior notice.