Operations Coordinator - Guarding Services
Location: Melbourne, VIC, Australia.
About the Company
Wilson Security is expanding in Victoria, securing additional contracts and looking for Operations Coordinators to support growing regional needs.
About the Role
* Full‐time, 24/7 rotating roster (12‐hour shifts).
* 6‐week rota: 4 weeks night shifts, 2 weeks day shifts.
* Additional hours available.
* Previous experience in a call centre and scheduling/rostering is highly desirable.
Duties & Responsibilities
* After‐hours and urgent rostering coordination of static guarding services for Wilson's national client base.
* Escalate operational issues and incidents, including report writing.
* Call centre duties: answering phone calls and emails.
* Data entry into proprietary operating systems.
Who We Are Looking For
* Experience in a high‐volume call/operations centre environment.
* Demonstrable computer literacy skills.
* Strong verbal communication skills and high levels of customer service and conflict resolution.
* Strong written communication skills, including incident report writing.
* Ability to multitask and work autonomously in a high‐paced team environment.
* Ability to work on a 24/7 rotating roster.
* Strong negotiation skills and problem‐solving abilities.
Benefits
* Comprehensive training and development.
* Employee benefits including a wellbeing hub, health insurance discounts, and employee assistance programs.
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