About This Opportunity Due to a valued team member commencing a secondment, an exciting opportunity is now available for a motivated, energetic and organised Library Services Assistant to join our team and support teaching, learning and research across UQ! Reporting to the Senior Coordinator, Spaces and Site Services, you will play a key frontline role delivering high-quality client service to students and academics, while supporting the day-to-day operations of the library’s public printing and copying services. This position is central to creating a positive client experience and ensuring our Library spaces and services operate smoothly and efficiently, while contributing to continuous improvement across systems and processes. Key Responsibilities will include: Deliver high-quality frontline support for printing and copying services, including equipment maintenance, troubleshooting, and managing student printing accounts and refunds Support the smooth operation of Library spaces by identifying maintenance issues, coordinating workflows, and assisting colleagues as required Contribute to continuous improvement, documentation, reporting, and broader Library service delivery across sites as needed This is a full-time, fixed term/secondment position until 21/08/26 at HEW Level 4. About You A relevant diploma with associated work experience, or an equivalent combination of education and practical experience Proven experience in service delivery and contributing to service improvement initiatives Strong digital capability, with familiarity using systems such as library management platforms A high level of accuracy and attention to detail, with a consistent track record of delivering quality results Excellent communication skills, with the ability to engage effectively with a diverse range of stakeholders A collaborative, inclusive mindset with strong self-motivation and the ability to work both independently and as part of a team Please note: Evening, weekend and/or rostered work may be required The University of Queensland Library reserves the right to transfer staff across its services as needed Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. Questions? For more information about this opportunity, please contact Justine Cawley on j.cawley@library.uq.edu.au. For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job requisition ID in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Resume A cover letter summarising how your background aligns with the 'About You' section Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au. Other Information UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. Applications Close on Tuesday 17 March 2026, 11.00pm AEST (R-61691).