Community Care Manager
We are looking for a dynamic Community Care Manager to lead, support and manage our CHSP teams, including material and financial resources to achieve business objectives that drive best practice and ensure quality outcomes for staff, clients and carers within the community.
This is a full‐time role, Monday to Friday. We offer working hours of 7 am‐3 pm or 8 am‐4 pm (Flexible). Office base is Osborne Park (with flexible working arrangements offered).
Bring your strong leadership skills to this fast paced environment, with a proven ability to champion for and lead through change.
The Role
* Regular communication with the Regional Manager.
* Drive results and growth for the Service Centres.
* Lead and manage quality within service delivery to ensure Silver Chain meet client needs and goals while looking for effective ways to improve service delivery.
* Build relationships and network with internal & external parties to promote services and identify opportunities.
* Decision making and problem solving.
* Monitor client case management process to ensure all activities are carried out in a timely manner and meets changing client requirements.
* Measure, support, coach and develop employee performance.
* Monitor employee workload and feedback to Business Services team to assist with appropriate resource utilisation and forecasting recruitment needs.
* Maintain inclusive and effective regular communication with your team to ensure employees are aware of information such as business objectives, organisational strategies and expectations.
* Monitor, evaluate and review Quality Management Systems to ensure standards are met and maintained, and processes are efficient and cost effective.
* Manage and monitor compliance to policies, procedures, contracts, accreditation and legislative obligations to ensure quality of services, work practices and alignment across Service Centres.
* Monitor, evaluate and action agreed KPIs to meet organisation and business unit objectives.
What's on offer
* Professional Development supported & Study Leave supported.
* Internal referral rewards – refer a friend or family member receive a $250 e-voucher.
* Optional salary packaged vehicle.
* Opportunity to purchase extra leave.
* Comprehensive orientation programme.
* Devices and consumables provided to assist you in delivering care (including laptop and smart phone).
* Subsidised gym membership – $15 per week to access hundreds of different fitness venues.
* Health insurance programmes – 12 % discount with HBF.
* Social club discounts – cheaper tickets to cinemas, theatre shows, zoo, aquaw, scitech, adventure world and more (providers subject to change).
* Mental health support – up to 3 free sessions with a degree‐qualified psychologist per year.
What we're looking for
The successful applicant will have the ability to translate their passion for enabling clients to live their best life into business practices and models that optimise client satisfaction.
In addition to this, will possess the following skills, experience and attributes:
* Demonstrated decision making, negotiation and advanced problem‐solving skills.
* Strong knowledge of funding streams, in particular Support at Home and CHSP.
* You will work autonomously and be confident escalating issues you may require support from Management.
* Be able to drive results in order to deliver KPIs.
* Demonstrated leadership abilities to lead, mentor, support, manage and coach.
* A commitment to excellence in customer service to internal and external stakeholders.
* Demonstrated experience managing physical and financial resources.
Why Choose Silverchain
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not‐for‐profit organisation, we re‐invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to apply
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
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