Job Title: Car Sales Specialist
Sales Role Overview:
The primary objective of this role is to provide exceptional customer service and sales expertise to facilitate the purchase of new cars.
Key Responsibilities:
* Contact with Customers: Build rapport with customers via phone, email or in-person meetings to understand their needs and preferences.
* Pricing and Availability: Source competitive pricing from a network of dealerships and ensure timely availability of desired vehicles.
* Market Trends and Offers: Stay informed about market trends, promotions, and offers to communicate valuable information to potential buyers.
* Aftermarket Products: Promote relevant aftermarket products to customers to enhance their car ownership experience.
* Alternative Options: Provide customers with alternative vehicle options based on their requirements and preferences.
* Record Keeping: Maintain accurate records of customer interactions, including call logs, customer information, and issue resolutions.
* SLA Compliance: Respond to customer inquiries within specified Service Level Agreements (SLAs).
* Knowledge Sharing: Collaborate with colleagues to share knowledge, best practices, and process improvements.
Requirements:
* Motor Vehicle Sales License: Obtain and maintain a valid motor vehicle sales license.
* Communication Skills: Develop strong verbal and written communication skills to effectively engage with customers.
* Rapport Building: Ability to build trust and rapport with customers quickly.
* New Car Knowledge: Familiarity with new cars, their features, and market trends.
* Organizational Skills: Excellent organizational and time management skills to handle multiple tasks efficiently.
Why Work With Us?
* Culture: Join a dynamic and collaborative work environment that values teamwork and innovation.
* Flexibility: Enjoy a flexible work arrangement that balances work-life harmony.
* Opportunities: Take advantage of opportunities for growth, learning, and professional development.