At Bupa Optical, we're driven by a shared vision to make life better for our customers. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion, and hard work. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.
The Heart of the Role
As our Quality Education Manager, you will lead the home in relation to quality care and services, ensuring quality governance, compliance and the competency of team members is delivered to achieve the requirements of the Aged Care Quality Standards. You will assist in identifying improvement opportunities as well as hands-on support in remediating gaps, and coaching Care Home leadership team for sustainability.
Key Responsibilities:
* Provide quality focused leadership and coaching.
* Provide guidance in relation to documentation/recording to ensure care and services provided meets expected outcomes.
* Develop team members' knowledge and understanding of expectations of practice within the framework of the Aged Care Quality Standards and their own scope of practice.
* Identify areas of employee's skills/knowledge that require further learning/competency development and create a plan to achieve this.
* Ensure care home and team members are prepared through preparedness activities and maintain currency of the Commission Entry Questions.
* Maintain the Care Home's Plan for Continuous Improvement (PCI) in collaboration with leadership team, meeting monthly or more frequently with the GM and CCMs to review and track progress of PCI items.
* Complete month-end Quality Indicator Report, including analyzing data, discussing, and articulating insights with CCMs and GMs, and ensuring improvements are transferred to the PCI and implemented.
* Responsible for ensuring Government NQIP (National Quality Indicator) program data is submitted in line with Bupa timeframes, and analyzed, with any improvements documented and actioned.
* Coordinate the completion of all monthly Care Home Audits within the Operations Essential audit program.
* Manage and deliver the highest quality clinical care of Residents person-centred care for residents, including assessment, planning, implementation, and evaluation.
* Maintain accurate records and documentation consistent with policy, legislation, and privacy requirements.
The Benefits
* VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We've got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.
* Career development; You'll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
* Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.
* Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support.
* Be recognized and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it.
What Will You Bring?
* Bachelor of Nursing with current APHRA is essential.
* Postgraduate qualification in Aged Care and Cert IV in Training and Assessment (TAE40116) is desirable.
* Proven track record in delivering quality clinical care, coaching, and delivering training.
* Ability to foster a team environment and build collaborative relationships.
* Highly effective communication, leadership, and relationship management skills.
* An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.