The Department of Parliamentary Services (DPS) is seeking a highly motivated, dynamic and experienced person to fill the role of the Senior Electronic Security Systems Support Officer role within the Electronic Security Systems (ESS) Operations section. The Electronic Security Systems (ESS) Operations section is in the Digital Customer Services Branch, Information Services Division (ISD). As part of the division's responsibility to manage ICT infrastructure and delivery support services to registered users in Australian Parliament House (APH), Federal Electorate Offices (EOs) and Commonwealth Parliament Offices (CPOs). It also has a critical role in managing and maintaining a comprehensive set of ESS equipment and assets, capabilities and controls that enable the security function at APH. This role is essential in maintaining the safety and security of Parliament House and its occupants by providing effective operational support for security systems and applications that underpin physical security capabilities. The successful applicant will support, enhance and maintain the ESS ICT (Information Communication and Technology) environment. Our ideal candidate will: Commit to Service Excellence: Provide professional customer-centric services as part of an emergency service response team. Communicate clearly: Use clear, concise, and regular communication skills, both oral and written to enhance services and relationships with section clients. Work Collaboratively: Work as part of a team, share knowledge and learning and value each other's contributions. Use good Judgement and critical thinking: Ability to rationally analyse, and clearly understand the work context and issues presented, and diagnose, troubleshoot, and resolve moderate to complex technical issues. This role requires the applicant to occasionally perform technical upgrades outside of core business hours. This work may take place on weekends or public holidays. This role requires the applicant to participate in a rotating on-call roster for out of hours support. This role requires the applicant to participate in a rotating on-site roster for on-site support (8AM - 5PM). The key duties of the position include Please click the "apply now" button to go to the DPS Careers Webpage where you can find more information about the position and relevant duty statement.